Q1.How do I know if the product is still in warranty ?
Please refer to product datasheet or manual. Warranty periods varies per product part number. You can visit input the serial number in Registration page to confirm remaining warranty period.
Q2.What if I want to get the maintenance service for product outside of the warranty ?
Novachips does not support the maintenance or RMA service for the items out of the warranty. Please contact sales representative, if you want to discuss any special service on the item out of the warranty
Q3.How can I proceed RMA ? And how long will it take ?
Please contact sales representative or apply RMA request by inputing the necessary information into RMA request page. Answer RMA number will be issued to the E-mail of applicant within 2 ~ 4 weeks after internal review. It will require additional 4 ~ 8 weeks to process RMA analysis and repairing except the freight period.
Q4.What about the warranty period for the product returned from RMA ?
We provide additional six months warranty considering RMA processing period.
Q5.What is the procedure if the defective product is not purchased from Novachips or authorized distributors?
Please ask the original vendor whom you have purchased the defective products from.
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