Please refer to product datasheet or manual. Warranty periods varies per product part number. You can visit input the serial number in Registration page to confirm remaining warranty period.

Novachips does not support the maintenance or RMA service for the items out of the warranty. Please contact sales representative, if you want to discuss any special service on the item out of the warranty

Please contact sales representative or apply RMA request by inputing the necessary information into RMA request page. Answer RMA number will be issued to the E-mail of applicant within 2 ~ 4 weeks after internal review. It will require additional 4 ~ 8 weeks to process RMA analysis and repairing except the freight period.

We provide additional six months warranty considering RMA processing period.

Please ask the original vendor whom you have purchased the defective products from.

We recommend full format of the card(s) on your camera(s) Alternatively, you can run Quick Format on Windows as it functions the same as full formatting on your camera(s). Windows + R > type “diskmgmt.msc” > Disk Management > click a partition > Format > check Perform a quick format

This can be resolved through Write Caching Enabling through the reader you have used with the card.
In some circumstances, such as thunderbolt & USB 4.0 supported readers may disable write caching of the card on their first use.
By manually enabling write caching of the reader, the card(s) will function as they should.

Windows > Device Manager > Disk Drives > click the device (reader) > Properties > Policies > Check Enable write caching on this device

On most circumstances, system reset can resolve the issue. To reset a system, take out the camera battery and reboot the camera.